Short description
Mattersight is an enterprise analytic company that provides SaaS-based enterprise behavioral analytics software.
Description
Mattersight is a provider of enterprise analytics focused on customer and employee interactions and behaviors. Their Behavioral Analytics service captures and analyzes customer and employee interactions, employee desktop data, and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. It helps premier brands have better conversations with their customers through enterprise-grade SaaS solutions for contact centers.
Mattersight pairs customers to the agent best-suited to handle the customer’s unique personality style. When customers and agents click, organizations gain improved conversation outcomes and measurable revenue growth. Healthcare, telco, financial, and retail enterprises rely on Mattersight to enhance conversations, boost agent performance, and gain operational efficiencies.
Last funding
Nopepepe
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Total funding
$$2020202
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Location
Chicago, Illinois, United States, North America
Founded on
January 1, 1994
Exited on
January 14, 2011
Went public on
January 14, 2011
Stock symbol
MATR
Non-profit?
No
Acquired?
No
Employees count
101-250
Revenue range
$34056 - 789030
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Investors
Noway Youcantaccess, Cannot Access, Cannot Access
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Founders
Kelly Conway