Short description
ServiceBots is the leading Conversational AI Company. Servicebots Servicebots's offers Voicebots, Speech Analytics and Intelligent Co-pilots
Description
Servicebots is a Conversational AI company that is revolutionizing the way companies communicate with their customers. Servicebots helps to improve its clients' business performance by bringing them all the power of Artificial Intelligence and customized Large Language Models to help companies have more conversations, faster conversations, better conversations, and more cost-effective conversations with their customers. Servicebots' generative Voicebots can hold natural and very fluent conversations with your customers, with human like voices. Servicebots provides two Conversational AI solutions: an Omnichannel Digital Contact Center platform and a Speech Analytics platform. Through our Omnichannel Digital Contact Center platform, our Intelligent Virtual Agents (Voicebots or Chatbots) can immediately answer every inbound call or text conversation (zero wait time), 24/7, which significantly improves your customer experience. Since our Intelligent Virtual Agents can handle up to 70% of our customer’s calls, without any need for human intervention, Servicebots can help its clients reduce at least 30% of their customer services costs. On the other hand, our Voicebots can also generate massive outbound phone-based campaigns for many use cases such as sales, debt collections, appointment scheduling, on-time delivery validations, customer satisfaction surveys, etc. Our clients love the speed at which we can cover their customer databases and timely gather key market information that can be acted upon immediately. Servicebots' Intelligent Virtual Agents have successfully generated more than 20 million calls in different countries. Our Speech Analytics platform allows our clients to capture “the Voice of the Customer”. Key insights like reasons for calling, customer pains and customer sentiments and emotions are all gathered through our platform, as we provide our clients with the ability to monitor 100% of their customer contacts, as opposed to the typical 2% that can be handled manually. We can also automate your Contact Center agent performance assessment. Relevant performance aspects such as kindness, efficiency, script adherence level, objection handling abilities, and deal closing abilities are all automatically assessed in 100% of customer contacts, using AI. This automated holistic assessment can help identify “the secret sauce” of successful calls in important business functions such as sales, debt collections and customer retention. Both contextual and acoustic critical success factors of the most effective agents are quickly identified, and hence actionable insights are determined to improve contact effectiveness and impact the business performance in the short run. This also provides valuable feedback for improving agent training, reducing agent churn, and improving the agent recruitment process. We can event go as far as to being able to predict future customer behavior using acoustic AI. This allows us to forecast the probability that a customer will purchase the product or service that our client is offering (or not), honor the debt payment commitment it has just made or churn to the competition. By being able to identify “the X factor” of your most successful Contact Center Agents we can train our Intelligent Virtual Agents to be able to emulate your best human agents. Using Customized Large Language Models, we can enhance such training with best practices and provide our Voicebots with much more domain specific in-depth knowledge than a human agent can typically handle. In short, based on Servicebots’ conversational analytics abilities, we can create highly effective Intelligent Virtual Agents that are trained like our client’s best human agents, that have access to our client’s best practices and ample domain expertise, and can predict the customer’s future behavior, and can immediately answer or make any number of phone calls or customer contacts 24/7. Based on those same abilities, Servicebots also offers “Intelligent Virtual Co-pilots” that can advise its client’s Contact Center human agents to better handle the calls or customer contacts in real time. Relevant call improvement aspects like how to better handle objections, what negotiation alternatives to offer the customer, important information disclosure reminder and kindness improvement recommendations are all included in Servicebots’ Co-Pilot’s solution value proposition.
Last funding
Absolutely Noaccess
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Total funding
$$2020202
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Location
Bogotá, Distrito Especial, Colombia, South America
Founded on
November 30, 2020
Non-profit?
No
Acquired?
No
Employees count
11-50
Investors
Nopepepe, Uh Ohhhh
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Founders
Carlos Rojas