Consumer-facing businesses' approach to customer intelligence is broken. They collect tons of data, spend billions on the latest technology, yet consumers rate experiences very low. Lumiary is a SaaS platform with a new approach to customer intelligence for these organizations. It's a light, central layer gathering and sharing intelligence that sits between existing marketing, service, sales tools (not a heavy new “cloud”). Built for non-technical team members, it makes intelligence accessible and collaborative across the company to replace today's broken analytics assembly-line.